Our commitment to exceptional customer service
Our approach to candidate care is one of the primary reasons why candidates choose to work with Synchro Partners. Every effort is taken to understand the types of environments in which a candidate seeks to work, as well as identifying their experience, technical skills and individual attributes.
Synchro Partners by Slade Group places a great deal of emphasis on candidate care. We believe that our commitment to deliver exceptional customer service to our candidates, paying close attention to their needs during the recruitment process and our effort in developing lasting relationships are just some of the factors that set us apart from our competitors.
Taking a professional approach at every touch-point (not just at interview), whether online, by email, video/phone call or face-to-face, we value customer service and take it seriously. Our consultants communicate frequently, follow-up and provide timely and constructive feedback to our candidates, whether they are successful, or unsuccessful, for an opportunity.
Furthermore, we share our knowledge, provide career advice and enjoy open conversations with candidates in the same manner as the services offered to our client organisations. We are constantly networking via social media, at events, through industry groups and associations, ensuring that the advice and information we share is accurate and current.
Our Candidate Care Charter
Synchro Partners aim to build a transparent, trusting, lasting relationship with our candidates through the following commitment:
- Treating candidates with respect at all times
- Providing a clear, accurate understanding of the opportunities that we can offer
- Exploring every avenue available to us to help each candidate in their search for a suitable position
- Supporting candidates at every stage of their search for opportunities
- Keeping in regular contact to ensure that we continue to act in their best interests